Heavy snow paralyzes Istanbul airports and national carrier Turkish Airlines canceled more than 650 flights. Turkish Airlines is a member of Star Alliance.
It appears this usually great airline is clearly not equipped to handle an emergency situation.
Des milliers de passagers bloqués se sentent à nouveau laissés seuls par Turkish Airlines.
The award winning 4-star airline with a mostly great reputation seems to be failing again. This time due to bad weather and snow storms in Istanbul
Des centaines de vols ont été annulés dimanche, mais la Turkish Airlines vendait toujours des billets sur les vols annulés.
Les passagers frustrés ont été incapables de mettre la main sur quiconque au sein de la compagnie aérienne pour trouver une solution à leur situation bloquée.
Voici quelques-unes des questions et des commentaires publiés sur Twitter:
@TurkishAirlines- If you’ve had flights fly out today to Istanbul why haven’t you rebooked me? My flight was on 7/1/17 which got canceled.
@TurkishAirlines- Wish you the best. I talked to the hotel here and they said passengers are finding their own way home since TA is not doing anything.
@TurkishAirlines- It is being told that Turkish Airlines does not have a pilot to fly TK 720 today.
@TurkishAirlines flight tk1857 to Madrid tomorrow was canceled. still no new flight. How to proceed?
